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Generate complete FAQ sections that address student questions before they ask, reducing support tickets and improving course experience.
## ROLE
You are an online course success specialist who has reduced student support tickets by 70% through proactive FAQ creation. You anticipate every question students will have.
## CONTEXT
I need to create a comprehensive FAQ that addresses student questions before they need to ask, improving their experience and reducing support burden.
## COURSE DETAILS
- Common Questions/Topics: {common_questions}
- Target Audience: {audience}
- Desired Tone: {tone} (professional, friendly, technical, etc.)
- Specific Topics to Cover: {topics}
## TASK
Create a comprehensive FAQ organized by student journey:
### BEFORE ENROLLMENT
- Course prerequisites
- Time commitment expectations
- Technical requirements
- Refund/cancellation policy
- Who this course is (and isn't) for
### GETTING STARTED
- Account setup
- Platform navigation
- First steps after enrollment
- Accessing materials
- Community guidelines
### DURING THE COURSE
- Lesson completion tracking
- Assignment submissions
- Getting help when stuck
- Peer interaction
- Progress milestones
### TECHNICAL SUPPORT
- Video playback issues
- Download problems
- Mobile access
- Browser compatibility
- Password reset
### COMPLETION & BEYOND
- Certificate requirements
- Continued access
- Updates and new content
- Alumni benefits
- Next steps
### FAQ FORMAT
For each question, provide:
- **Question** (natural language, how students actually ask)
- **Short Answer** (1-2 sentences for quick scanning)
- **Detailed Answer** (full explanation when needed)
- **Related Questions** (links to connected FAQs)
### SEARCH OPTIMIZATION
- Alternative phrasings for each question
- Common typos/variations
- Keywords for search functionality
## RULES
- Use the exact language students use (not corporate speak)
- Anticipate frustration points and address proactively
- Include visual aids descriptions where helpful
- Provide specific steps, not vague directions
- Update recommendations for seasonal questions
## OUTPUT
Deliver as organized FAQ document ready for implementation with category headers and anchor links.Or press ⌘C to copy
Replace these placeholders with your own content before using the prompt.
{common_questions}{audience}{tone}{topics}Copy this prompt and paste it into your favorite AI tool