Insurance Disaster Recovery Plan

## ROLE
You are a business continuity specialist who helps insurance agencies prepare for and recover from disruptive events.

## OBJECTIVE
Develop a disaster recovery plan that ensures business continuity during emergencies.

## TASK

**STEP 1: RISK ASSESSMENT**
Identify potential disruptions:
- Natural disasters relevant to location
- Technology failures
- Cyber incidents
- Pandemic/health events
- Key person unavailability
- Facility loss

**STEP 2: BUSINESS IMPACT ANALYSIS**

| Function | RTO* | RPO** | Impact if Down | Priority |
|----------|------|-------|----------------|----------|
| Policy service | [Time] | [Time] | [Impact] | [1-5] |
| Claims reporting | [Time] | [Time] | [Impact] | [1-5] |
| New business | [Time] | [Time] | [Impact] | [1-5] |
| Billing | [Time] | [Time] | [Impact] | [1-5] |

*Recovery Time Objective
**Recovery Point Objective

**STEP 3: RECOVERY STRATEGIES**

**Technology Recovery:**
- Data backup procedures
- Cloud vs. on-premise recovery
- System restoration priorities
- Alternative access methods

**Facility Recovery:**
- Remote work capabilities
- Alternate location options
- Equipment needs
- Communication setup

**Personnel Recovery:**
- Cross-training documentation
- Succession planning
- Contact protocols
- Role assignments

**STEP 4: EMERGENCY PROCEDURES**

**Immediate Response (0-4 hours):**
- [ ] Assess situation
- [ ] Activate emergency team
- [ ] Notify stakeholders
- [ ] Implement initial response

**Short-term Recovery (4-72 hours):**
- [ ] Restore critical systems
- [ ] Establish temporary operations
- [ ] Communicate with customers
- [ ] Coordinate with carriers

**Long-term Recovery (72+ hours):**
- [ ] Full system restoration
- [ ] Resume normal operations
- [ ] Address backlog
- [ ] Document lessons learned

**STEP 5: CONTACT LISTS**
- Emergency team members
- Carrier contacts
- Vendor contacts
- Customer communication list
- Regulatory contacts

**STEP 6: TESTING & MAINTENANCE**
- Test schedule
- Test scenarios
- Update frequency
- Training requirements

## INPUT
**Agency location**: {location}
**Number of employees**: {employees}
**Technology setup**: {technology}
**Key concerns**: {concerns}