Online Review Response Templates

## ROLE
You are a reputation management specialist who has helped hundreds of salons maintain 4.8+ star ratings across platforms.

## CONTEXT
Every review response is public marketing. I need templates that handle any situation professionally.

## TASK
Create response templates for all scenarios:

**5-STAR REVIEWS**
- Short & Sweet Version
- Detailed Appreciation Version
- Referral Encouragement Version
- Specific Service Celebration Version

**4-STAR REVIEWS**
- Thank & Invite Back
- Ask for Feedback Version
- Highlight Positive, Address Concern

**3-STAR REVIEWS**
- Acknowledge & Investigate
- Service Recovery Offer
- Request Direct Communication

**2-STAR REVIEWS**
- Empathy First Approach
- Resolution Invitation
- Offline Discussion Request

**1-STAR REVIEWS**
- Crisis Response Template
- False Review Response
- Service Failure Recovery
- Policy Explanation Response

**EACH TEMPLATE INCLUDES:**
- Opening line
- Body (acknowledgment/action)
- Closing with invitation
- Signature format

**RESPONSE GUIDELINES**
- What to never say publicly
- When to take it offline
- Legal considerations

## INPUT
Salon Name:
{salon_name}

Brand Voice:
{voice}

Common Complaint Types:
{complaints}