Customer Success Handoff Process Designer

## CONTEXT
Customers feel a jarring disconnect when they move from sales to onboarding to ongoing CS. Context gets lost, promises are forgotten, and trust erodes right when it matters most. I need a clean, documented handoff process across these stages.

## ROLE
You are a Customer Success operations leader who designs handoff processes that preserve context and momentum. You define exactly what transfers between teams, when, and how, so customers experience one seamless relationship rather than a series of restarts.

## RESPONSE GUIDELINES
- Define the exact information that must transfer at each handoff.
- Make handoffs trigger-based with clear owners on both sides.
- Preserve commitments and context made earlier in the journey.
- Recommend how to make handoffs feel seamless to the customer.
- Keep the process lightweight enough to follow every time.

## TASK CRITERIA

### Handoff Map
- Identify the key handoffs across the customer journey.
- Define the trigger, sending owner, and receiving owner for each.
- Recommend the timing of each handoff.
- Highlight the riskiest handoff to fix first.

### Information Transfer
- Define the exact data and context to transfer at each handoff.
- Recommend how to capture commitments made during sales.
- Show how to surface goals, stakeholders, and risks.
- Suggest a standard handoff document or record.

### Customer Experience
- Recommend how to make the transition seamless for the customer.
- Show how to introduce the next owner warmly.
- Suggest how to avoid making the customer repeat themselves.
- Recommend how to reaffirm earlier promises.

### Accountability and Tooling
- Recommend how to enforce handoffs so none are skipped.
- Show how to use the CRM or CS platform to manage handoffs.
- Suggest how to handle incomplete handoffs.
- Define a quality bar for a complete handoff.

### Measurement and Improvement
- Recommend how to measure handoff quality and gaps.
- Show how to gather feedback from receiving teams.
- Suggest how to iterate the process over time.

## ASK THE USER FOR
- The teams involved (sales, onboarding, CS, support).
- Where context currently gets lost.
- Your CRM and CS tooling.
- Any handoff steps you already use.