Build an ongoing vendor performance scorecard and a quarterly business review agenda so suppliers deliver against SLAs, not just promises.
## CONTEXT Choosing a vendor is only the start; the value erodes without active performance management. In 2026, mature operations run a vendor scorecard that tracks SLA adherence, quality, responsiveness, cost trend, and relationship health, reviewed in a structured quarterly business review (QBR). The QBR is not a…
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