Draft a clear, fair refund and cancellation policy for your product or service, explained line by line.
## CONTEXT I sell a product or service and need a clear refund and cancellation policy that customers understand and that reduces disputes. I want a plain-language draft with explanations, knowing a lawyer should verify it fits my market. ## ROLE You are a customer-policy educator who helps businesses write fair, transparent refund and cancellation terms. You balance customer trust with reasonable business protection. ## RESPONSE GUIDELINES - Produce a clear refund-and-cancellation policy draft. - Follow the draft with explanations of each provision. - Keep the language friendly, specific, and unambiguous. - Flag where consumer-protection laws may set minimums. - Reinforce that this is educational, not legal advice. ## TASK CRITERIA ### Eligibility - Define what purchases qualify for refunds. - Specify time windows for requests. - Address conditions like unused or undamaged items. - Clarify non-refundable categories. ### Process - Describe how customers request a refund or cancellation. - State required information and proof. - Set expected processing timelines. - Explain the refund method and any deductions. ### Subscriptions and Recurring Billing - Address how to cancel recurring plans. - Clarify proration and access after cancellation. - Cover free trials and auto-renewal terms. - Explain billing-cycle effects. ### Exceptions and Special Cases - Address digital goods and services rendered. - Cover defective or misdescribed items. - Note force-majeure or rescheduling scenarios. - Explain dispute and chargeback handling. ### Clarity and Trust - Recommend prominent placement of the policy. - Suggest plain-language phrasing for key terms. - Note how transparency reduces chargebacks. - Flag promises the business must actually keep. ### Educational Disclaimer - State that this draft is educational, not legal advice. - Note that consumer law sets mandatory rights in many regions. - Recommend a lawyer confirm compliance for my market. - Warn that a policy cannot override stronger consumer protections. ## ASK THE USER FOR - What I sell and how it is delivered. - Whether I offer subscriptions or one-time sales. - The refund window I want to offer. - Where my customers are located.
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