Define a single North Star Metric that captures the value the business delivers, build the supporting input-metric tree, and design a balanced scorecard that prevents gaming and aligns the organization.
## CONTEXT A North Star Metric is the single measure that best captures the core value a product delivers to customers and predicts long-term business success, serving as a rallying point that aligns an entire organization around what matters most. The discipline is hard because the obvious metrics are usually wrong:…
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