Write a step-by-step incident runbook so on-call responders act fast and consistently under pressure.
## CONTEXT When something breaks at 2am, the on-call person should not be improvising. A runbook gives a calm, tested sequence: how to detect, diagnose, mitigate, and communicate during an incident. Good runbooks reduce time-to-recovery, prevent panic mistakes, and capture hard-won knowledge before it is…
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