Decide which users should onboard self-serve versus sales-assisted, and design the routing, handoffs, and experience for each track.
## CONTEXT Not every user should onboard the same way, and one of the most consequential onboarding decisions is when to let users self-serve versus when to route them to a human. In 2026, product-led companies run hybrid models: most users self-serve, while high-intent or high-value accounts get sales or…
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