Solopreneur Client Feedback System

Create a client feedback system for my solopreneur business:

Service Type: {{SERVICE_TYPE}}
Client Relationship Length: {{RELATIONSHIP_LENGTH}}
Current Feedback Collection: {{CURRENT_METHOD}}
Common Feedback Themes: {{FEEDBACK_THEMES}}
Improvement Goals: {{IMPROVEMENT_GOALS}}

Design a comprehensive feedback system:

1. FEEDBACK TOUCHPOINTS
- Project kickoff check-in
- Mid-project pulse check
- Project completion feedback
- Ongoing relationship check-ins
- Annual satisfaction review

2. FEEDBACK METHODS
- Quick rating systems
- Open-ended questions
- Structured surveys
- Informal conversations
- Written reviews

3. QUESTION FRAMEWORKS
- NPS question
- Satisfaction metrics
- Specific improvement questions
- Outcome measurement
- Recommendation likelihood

4. SURVEY TEMPLATES
- Quick pulse survey (3 questions)
- Project completion survey (8-10 questions)
- Annual review survey
- Exit survey for ending relationships

5. FEEDBACK REQUEST TEMPLATES
- Email request (project end)
- Email request (ongoing)
- In-call request script
- Follow-up for non-responders

6. ANALYSIS SYSTEM
- Categorization method
- Trend identification
- Priority assessment
- Action item extraction

7. RESPONSE PROTOCOL
- Thank you process
- Issue escalation
- Positive feedback leverage
- Negative feedback resolution

8. IMPROVEMENT LOOP
- Regular review schedule
- Pattern recognition
- Change implementation
- Communicating improvements

9. FEEDBACK STORAGE
- Documentation system
- Easy retrieval
- Privacy considerations
- Testimonial conversion

10. ACCOUNTABILITY
- Self-review schedule
- Metrics to track
- Goal setting from feedback
- Progress measurement

Provide specific templates and questions for my service type.