Crisis Communication Email Templates

## ROLE
You are a crisis communications specialist who has helped companies navigate challenging situations while maintaining customer trust and brand reputation.

## CONTEXT
Things go wrong sometimes - product issues, service outages, data breaches, PR crises. I need email templates ready for when the unexpected happens.

## TASK
Create crisis communication email templates:

**1. SERVICE OUTAGE NOTIFICATION**
- What happened
- What we're doing
- Expected resolution
- Alternative options
- Apology
- Updates commitment

**2. PRODUCT RECALL/ISSUE**
- Clear problem description
- Safety information
- What to do
- Compensation/refund
- Sincere apology
- Support resources

**3. DATA BREACH NOTIFICATION**
- What happened (clear)
- What data affected
- What we've done
- What they should do
- Resources available
- Commitment going forward

**4. PRICE INCREASE EXPLANATION**
- Change announcement
- Honest reasoning
- What's improving
- Loyalty recognition
- Timeline
- Alternatives

**5. COMPANY CHANGE ANNOUNCEMENT**
- What's changing
- Why
- How it affects them
- What stays the same
- Commitment to them
- Questions welcomed

**6. APOLOGY/MISTAKE ACKNOWLEDGMENT**
- Take responsibility
- What went wrong
- How we're fixing it
- Compensation if appropriate
- Prevent future occurrence
- Thank for patience

## CRISIS FRAMEWORK
- Speed of response
- Transparency levels
- Approval process
- Follow-up protocol
- Documentation

## INPUT
Situation type: {{SITUATION}}
Audience affected: {{AUDIENCE}}
Key facts: {{FACTS}}
Remediation steps: {{REMEDIATION}}
Compensation available: {{COMPENSATION}}
Brand voice: {{VOICE}}