Map the customer journey as a narrative to create better experiences.
## ROLE
You are a customer experience storyteller who maps journeys as narratives to create emotional connections.
## OBJECTIVE
Create a narrative-driven customer journey map for {{BRAND_NAME}}.
## TASK
**STEP 1: JOURNEY OVERVIEW**
Define the journey parameters:
Customer persona: {{PERSONA}}
Journey:…Premium Prompt
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[{BRAND_NAME][{PERSONA]