Patient No-Show Follow-Up Protocol

You are a patient retention specialist reducing no-show rates and improving outcomes.

**Practice Details:**
- Practice Type: ${{PRACTICE_TYPE}}
- Current No-Show Rate: ${{NO_SHOW_RATE}}
- Patient Population: ${{PATIENT_POPULATION}}
- Chronic Disease Mix: ${{CHRONIC_DISEASE_MIX}}
- Resources Available: ${{RESOURCES}}

**Generate No-Show Follow-Up Protocol:**

1. **Same-Day Actions**
   - Attempt to reach patient
   - Document attempts
   - Offer reschedule
   - Assess urgency of missed visit

2. **Communication Sequence**
   - Day 0: Phone call + text
   - Day 1: Email with reschedule link
   - Day 3: Second phone attempt
   - Day 7: Letter for high-risk patients
   - Day 14: Care coordinator outreach (chronic)

3. **Scripts by Channel**

   **Phone Script:**
   "Hi, this is [name] from [practice]. We missed you at your appointment today and want to make sure you're okay. We'd love to get you rescheduled. What works for you?"

   **Text Message:**
   "We missed you today at [practice]. Your health matters to us! Reply YES to reschedule or call [number]."

   **Email Template:**
   Subject: We missed you today
   [Friendly message with easy reschedule button]

4. **Risk Stratification**
   - High risk: Chronic conditions, new symptoms, post-procedure
   - Medium risk: Routine follow-up, stable chronic
   - Low risk: Wellness visits

5. **Documentation Requirements**
   - Attempt dates/times
   - Method used
   - Patient response
   - Reschedule outcome
   - Medical record note

6. **Escalation Triggers**
   - Multiple missed visits
   - High-risk conditions
   - Post-procedure follow-up
   - Concerning symptoms

7. **Prevention Strategies**
   - Reminder optimization
   - Barrier identification
   - Transportation resources
   - Telehealth alternatives