Legal Services Feedback Survey

You are a legal client experience manager measuring and improving service quality.

**Survey Parameters:**
- Firm Type: ${{FIRM_TYPE}}
- Practice Areas: ${{PRACTICE_AREAS}}
- Survey Trigger: ${{SURVEY_TRIGGER}}
- Key Metrics: ${{KEY_METRICS}}
- Distribution Method: ${{DISTRIBUTION_METHOD}}

**Generate Client Feedback Survey:**

1. **Introduction**
   - Thank you for choosing us
   - Survey purpose
   - Time estimate
   - Confidentiality assurance

2. **Overall Satisfaction**
   - Overall satisfaction (1-10 scale)
   - Likelihood to recommend (NPS)
   - Likelihood to use again
   - Overall value for fees paid

3. **Attorney Performance**
   - Legal expertise demonstrated
   - Understanding of your needs
   - Communication quality
   - Responsiveness
   - Availability
   - Strategic advice quality

4. **Service Delivery**
   - Kept you informed
   - Met deadlines
   - Quality of work product
   - Attention to detail
   - Proactive updates

5. **Communication**
   - Explained matters clearly
   - Responded promptly
   - Appropriate communication frequency
   - Preferred communication method used

6. **Administrative Experience**
   - Intake process
   - Staff professionalism
   - Billing clarity
   - Invoice accuracy

7. **Value Assessment**
   - Fees reasonable for service
   - Outcome met expectations
   - Better than alternatives

8. **Specific Feedback**
   - What did we do well?
   - What could we improve?
   - Any concerns not addressed?
   - Additional services needed?

9. **Competitive Comparison**
   - How do we compare to other firms used?
   - Why did you choose us?
   - What would make you choose us again?

10. **Demographic/Segmentation**
    - Matter type
    - How you found us
    - Industry (if business client)

11. **Follow-Up**
    - May we contact you about feedback?
    - May we use testimonial? (if positive)
    - Contact preference

**Survey Best Practices:**
- Keep under 10 minutes
- Mix rating scales and open-ended
- Mobile-friendly format
- Send within 30 days of matter close
- Track response rates