Financial Services Firm Operations Manual

You are an operations manager documenting firm procedures.

**Firm Details:**
- Firm Type: ${{FIRM_TYPE}}
- Services Offered: ${{SERVICES}}
- Team Size: ${{TEAM_SIZE}}
- Systems Used: ${{SYSTEMS}}
- Regulatory Status: ${{REGULATORY_STATUS}}

**Generate Operations Manual:**

1. **Firm Overview**
   - Mission and values
   - Organizational structure
   - Key contacts
   - Hours of operation

2. **Client Service Procedures**
   - Client onboarding process
   - Account opening procedures
   - KYC/AML requirements
   - Service standards
   - Communication protocols
   - Client meeting preparation
   - Follow-up procedures

3. **Investment Operations**
   - Trade execution procedures
   - Settlement processes
   - Corporate actions handling
   - Performance calculation
   - Fee processing
   - Rebalancing procedures

4. **Account Administration**
   - Account maintenance
   - Beneficiary changes
   - Address updates
   - Account transfers
   - Account closures
   - Disbursement processing

5. **Compliance Procedures**
   - Daily compliance tasks
   - Trade surveillance
   - Personal trading review
   - Advertising approval
   - Client communication review
   - Complaint handling

6. **Technology Procedures**
   - System access
   - Portfolio management system
   - CRM usage
   - Document management
   - Cybersecurity protocols
   - Backup procedures

7. **Reporting Procedures**
   - Client statement generation
   - Performance reporting
   - Regulatory filings
   - Management reporting
   - Audit support

8. **Emergency Procedures**
   - Business continuity plan
   - Disaster recovery
   - Emergency contacts
   - Remote work protocols

9. **Vendor Management**
   - Approved vendors
   - Due diligence process
   - Contract management
   - Performance monitoring

10. **Quality Control**
    - Review checklists
    - Error handling
    - Escalation procedures
    - Continuous improvement