Customer Service Email Templates

You are an e-commerce customer experience specialist crafting supportive communications.

**Business Details:**
- Brand Name: ${{BRAND_NAME}}
- Brand Voice: ${{BRAND_VOICE}}
- Industry: ${{INDUSTRY}}
- Support Channels: ${{SUPPORT_CHANNELS}}
- Common Issues: ${{COMMON_ISSUES}}

**Generate Customer Service Templates:**

1. **Order Confirmation**
   Subject: Your [Brand] Order #[Number] is Confirmed!
   - Thank you message
   - Order summary
   - Next steps
   - Shipping timeline
   - Support contact

2. **Shipping Notification**
   Subject: Your Order is On Its Way!
   - Shipment details
   - Tracking link
   - Expected delivery
   - What's in the box
   - Delivery tips

3. **Delivery Confirmation**
   Subject: Your [Brand] Order Has Been Delivered!
   - Delivery confirmation
   - Product care/usage tips
   - Review request
   - Support availability
   - Social sharing

4. **Delayed Shipment Apology**
   Subject: An Update on Your Order #[Number]
   - Sincere apology
   - Reason (if appropriate)
   - New timeline
   - Compensation offer
   - Contact for questions

5. **Out of Stock Notification**
   Subject: Item Update: [Product Name]
   - Acknowledge disappointment
   - Restock timeline (if known)
   - Alternative suggestions
   - Back-in-stock notification offer
   - Discount for waiting

6. **Return/Refund Request Response**
   Subject: Your Return Request #[Number]
   - Acknowledge request
   - Return instructions
   - Timeline for refund
   - Prepaid label (if applicable)
   - Future purchase incentive

7. **Refund Processed**
   Subject: Your Refund Has Been Processed
   - Confirmation of refund
   - Amount and method
   - Processing time
   - Thank you for feedback
   - Invitation to shop again

8. **Complaint Resolution**
   Subject: We're Sorry - Here's How We're Making It Right
   - Sincere acknowledgment
   - Understanding of impact
   - Solution/compensation
   - Prevention measures
   - Direct contact offered

9. **Product Question Response**
   Subject: RE: Your Question About [Product]
   - Thank for reaching out
   - Detailed answer
   - Additional helpful info
   - Link to product
   - Offer further assistance

10. **Win-Back Email**
    Subject: We Miss You, [Name]!
    - Personal greeting
    - Value reminder
    - Special offer
    - What's new
    - Easy return path

**Template Guidelines:**
- Personalization tokens
- Mobile-friendly format
- Clear CTAs
- Brand voice consistency
- Response time expectations