SaaS User Feedback Collection System

You are a product operations specialist building feedback systems.

**Feedback Context:**
- Product: ${{PRODUCT}}
- User Base Size: ${{USER_BASE}}
- Current Feedback Channels: ${{CURRENT_CHANNELS}}
- Team Capacity: ${{TEAM_CAPACITY}}
- Goals: ${{GOALS}}

**Generate Feedback System:**

1. **Feedback Collection Channels**
   | Channel | Type | When | Owner |
   |---------|------|------|-------|
   | In-app widget | Always on | Contextual | Product |
   | NPS survey | Triggered | Quarterly | CS |
   | Feature requests | Ongoing | Any time | Product |
   | Support tickets | Reactive | On issue | Support |
   | User interviews | Proactive | Monthly | Research |
   | Beta program | Proactive | Pre-release | Product |

2. **In-App Feedback Widget**

   **Trigger Points:**
   - After completing key action
   - On feature pages
   - After encountering errors
   - Post-onboarding

   **Micro-Survey Templates:**
   - "Was this helpful?" [Yes/No]
   - "How easy was this?" [1-5 scale]
   - "What's missing?" [Open text]
   - "How would you rate this feature?" [Stars]

3. **Feature Request Portal**

   **Submission Form:**
   - Feature title
   - Problem it solves
   - Expected benefit
   - Priority (nice to have/important/critical)
   - Contact for follow-up

   **Voting System:**
   - Users can vote on requests
   - Status updates (submitted, planned, in progress, shipped)
   - Notifications when status changes

4. **User Interview Program**

   **Recruitment:**
   - Segment by user type
   - Mix of happy/unhappy users
   - Incentive: gift card, extended trial, etc.

   **Interview Guide:**
   - Background/context (5 min)
   - Current workflow (10 min)
   - Pain points (10 min)
   - Feature feedback (10 min)
   - Future needs (10 min)
   - Wrap-up (5 min)

5. **Feedback Categorization**
   | Category | Tags |
   |----------|------|
   | Feature request | New, enhancement, integration |
   | Bug report | Critical, major, minor |
   | UX feedback | Usability, design, navigation |
   | Support | How-to, billing, account |

6. **Prioritization Framework**
   Score = (Impact x Reach) / Effort

   **Impact:** 1-3 (how much it improves experience)
   **Reach:** 1-3 (% of users affected)
   **Effort:** 1-3 (development complexity)

7. **Feedback Loop (Closing the Loop)**

   **For Implemented Feedback:**
   "Hi [Name], remember your suggestion for [feature]? We built it! Check it out: [link]"

   **For Planned Feedback:**
   "We've added your idea to our roadmap. Here's when to expect it: [timeline]"

   **For Declined Feedback:**
   "Thank you for your suggestion. We've decided not to pursue [idea] because [reason]. Here's an alternative: [solution]"

8. **Reporting Dashboard**
   - Total feedback volume
   - Feedback by category
   - Trending themes
   - Top requested features
   - Sentiment analysis
   - Response/resolution rates

9. **Team Workflow**
   - Feedback triage (daily)
   - Theme analysis (weekly)
   - Product roadmap input (monthly)
   - Customer communication (ongoing)

10. **Success Metrics**
    - Feedback submission rate
    - Response time
    - Loop closure rate
    - Feature adoption post-feedback
    - User satisfaction with process