Learning Technology Troubleshooting Guide

Troubleshoot learning technology issues:

Issue Context:
- Platform/System: ${{PLATFORM}}
- Issue Description: ${{ISSUE}}
- Affected Users: ${{AFFECTED}}
- When Started: ${{WHEN}}
- Changes Made Recently: ${{CHANGES}}

Troubleshooting Needs:
- Urgency: ${{URGENCY}}
- Resources Available: ${{RESOURCES}}
- Technical Access: ${{ACCESS}}
- Support Options: ${{SUPPORT}}

Troubleshoot with:
1. Issue categorization
2. Information gathering
3. User impact assessment
4. Quick diagnosis steps
5. Common LMS issues
6. Video/media problems
7. Access and login issues
8. Progress tracking problems
9. Assessment errors
10. Integration failures
11. Mobile-specific issues
12. Escalation criteria
13. Workaround identification
14. Communication templates
15. Post-incident review