Customer Follow-Up Script Generator

Create customer follow-up scripts for our auto repair shop:

Shop Information:
- Shop Name: [SHOP NAME]
- Unique Selling Points: [WHAT MAKES YOU DIFFERENT]
- Review Platforms Used: [GOOGLE, YELP, etc.]

Follow-Up Scenarios:

1. 24-48 Hour Post-Service Call
- Service performed: [GENERAL/MAJOR REPAIR/MAINTENANCE]

2. Declined Repair Follow-Up (1 week later)
- Repairs declined: [TYPE OF REPAIRS]

3. Warranty Repair Follow-Up
- Nature of warranty work: [DESCRIBE]

4. First-Time Customer Follow-Up
- Services they received: [DESCRIBE]

5. Large Repair Follow-Up
- Repair value threshold: [AMOUNT]

For each script include:
- Opening greeting and purpose statement
- Questions to ask
- How to handle positive feedback (review request)
- How to handle concerns/complaints
- Recovery strategies for dissatisfied customers
- Closing and future appointment mention
- Documentation notes template