Customer Review Response Templates

Create review response templates for our auto repair shop:

Shop Information:
- Shop Name: [NAME]
- Owner/Manager Name: [NAME]
- Typical Review Platforms: [GOOGLE/YELP/FACEBOOK]
- Shop Personality: [PROFESSIONAL/FRIENDLY/CASUAL]

Create response templates for:

1. 5-STAR POSITIVE REVIEWS
- Simple thank you
- Detailed positive review response
- Return customer recognition
- New customer welcome

2. 4-STAR REVIEWS
- Generally positive with minor issue
- Good service, price concern
- Happy but room for improvement noted

3. 3-STAR NEUTRAL REVIEWS
- Mixed experience
- Service was okay
- Non-specific feedback

4. 2-STAR REVIEWS
- Disappointed customer
- Service issue mentioned
- Price dissatisfaction
- Wait time complaint

5. 1-STAR REVIEWS
- Angry customer
- Disputed work quality
- Pricing dispute
- Communication failure
- Customer we have no record of

6. SPECIAL SITUATIONS
- Response to fake review suspicion
- Competitor suspected
- Employee mentioned by name (positive)
- Employee mentioned by name (negative)
- Customer mentions specific repair

For each template include:
- Opening acknowledgment
- Specific response to feedback
- Resolution offer (when appropriate)
- Professional closing
- Contact invitation for offline resolution

Guidelines:
- Never argue publicly
- Move disputes offline
- Maintain professionalism
- Show personality appropriately