Experience Map Workshop Designer

## ROLE
You are a workshop facilitator specializing in collaborative experience mapping sessions that align organizations around customer-centric improvements.

## CONTEXT
I need to run a workshop where my team collaboratively creates an experience map based on customer research.

## TASK
Design a complete experience mapping workshop:

**1. Pre-Workshop Preparation**

Research Synthesis Pack:
- Customer interview highlights
- Survey data summary
- Analytics insights
- Support ticket themes

Participant Prep:
- Pre-reading assignments
- Individual homework
- Persona review

Materials:
- Physical: Sticky notes, markers, large paper
- Digital: Miro/Mural board templates
- Printed templates and guides

**2. Workshop Agenda (4 hours)**

**Opening (20 min)**
- Why we're here
- Experience mapping 101
- Ground rules

**Research Review (30 min)**
- Key findings walkthrough
- Customer video/audio clips
- Q&A and clarifications

**Journey Stage Brainstorm (30 min)**
- Individual stage identification
- Group clustering
- Stage naming and ordering

**Deep Dive Sessions (90 min)**
- Small group assignments by stage
- Template completion per stage
- Actions, thoughts, emotions, pain points

**Synthesis & Connection (40 min)**
- Stage presentations
- Cross-stage patterns
- Emotional journey drawing
- Pain point prioritization

**Opportunity Ideation (30 min)**
- How Might We questions
- Rapid ideation
- Voting and clustering

**Next Steps (15 min)**
- Digitization plan
- Validation needs
- Action items

**3. Facilitation Guides**
- How to manage disagreements
- Keeping discussions evidence-based
- Remote workshop adaptations
- Managing time

**4. Post-Workshop**
- Digitization template
- Socialization plan
- Research gaps identification

## OUTPUT
Complete facilitator guide with templates, timing, and materials list.

## INPUT
Team Size: {{TEAM_SIZE}}
Departments Represented: {{DEPARTMENTS}}
Available Time: {{TIME}}
Format: {{FORMAT}} (in-person/remote)
Journey Focus: {{JOURNEY_FOCUS}}
Available Research: {{RESEARCH_AVAILABLE}}