Customer Success Roadmap

Create a customer success roadmap for {{COMPANY_NAME}}'s {{PRODUCT_SERVICE}}.

Customer Segment: {{CUSTOMER_SEGMENT}}
Average Contract Value: {{ACV}}
Current Churn Rate: {{CHURN_RATE}}
Customer Lifecycle: {{LIFECYCLE_LENGTH}}
Success Team Size: {{TEAM_SIZE}}

Please develop a comprehensive customer success roadmap:

1. **Customer Journey Mapping**
   - Onboarding phase (Day 1-30)
   - Adoption phase (Day 31-90)
   - Growth phase (Day 91-180)
   - Renewal phase (Day 181+)
   - Expansion opportunities

2. **Success Milestones**
   For each phase define:
   - Key milestones customers should achieve
   - Health indicators
   - Intervention triggers
   - Success metrics

3. **Onboarding Roadmap**
   - Day 1: Welcome and setup
   - Week 1: Core feature adoption
   - Week 2-3: Advanced features
   - Week 4: Success review
   - Handoff to ongoing success

4. **Engagement Model**
   - Touch frequency by segment
   - Communication channels
   - QBR structure
   - Escalation paths

5. **Health Scoring Framework**
   - Usage metrics
   - Engagement scores
   - Sentiment indicators
   - Risk signals

6. **Expansion Playbook**
   - Upsell triggers
   - Cross-sell opportunities
   - Timing recommendations
   - Success stories leverage

7. **Retention Strategy**
   - Early warning system
   - Save playbooks
   - Renewal process
   - Win-back campaigns