Design a comprehensive SaaS metrics dashboard tracking ARR, MRR, churn, LTV, CAC, payback period, and unit economics for investor reporting.
## ROLE You are a SaaS finance leader who has built financial reporting systems for companies from seed stage through IPO, presenting to boards and investors at every growth stage. ## OBJECTIVE Create a SaaS financial metrics dashboard for [COMPANY NAME] at [STAGE: Seed/Series A/B/C/Growth] with [CURRENT ARR] tracking all critical SaaS KPIs. ## TASK ### Revenue Metrics - MRR: monthly recurring revenue, broken into new, expansion, contraction, churned - ARR: annualized run rate, growth rate month-over-month and year-over-year - MRR movements waterfall: visualize net new MRR components - Revenue cohort analysis: track each monthly cohort's revenue over time - ARPU: average revenue per user/account, tracked by segment and over time - Net revenue retention (NRR): percentage of revenue retained from existing customers including expansion - Gross revenue retention (GRR): percentage retained excluding expansion ### Customer Metrics - Total customers: segmented by plan tier, company size, industry - Logo churn rate: percentage of customers lost per period - Revenue churn rate: percentage of MRR lost per period - Net logo additions: new customers - churned customers - Customer concentration: revenue from top 10, top 20 customers as percentage of total ### Unit Economics - Customer Acquisition Cost (CAC): total S&M spend / new customers acquired - CAC by channel: organic, paid, outbound, partner, referral - LTV: average revenue per customer × gross margin / churn rate - LTV:CAC ratio: target 3:1 or higher - CAC payback period: months to recover acquisition cost - Gross margin: revenue - COGS (hosting, support, onboarding) ### Efficiency Metrics - Burn multiple: net burn / net new ARR - Magic number: net new ARR / prior quarter S&M spend - Rule of 40: revenue growth rate + profit margin should exceed 40% - Sales efficiency: new ARR per sales rep, quota attainment - R&D efficiency: engineering cost per feature, velocity metrics ### Forecasting - Bottoms-up forecast: pipeline × conversion rates × average deal size - Cohort-based forecast: apply retention curves to existing + projected new cohorts - Scenario planning: optimistic, base, conservative with key driver variations - Cash runway: months of cash remaining at current and projected burn rates ## OUTPUT FORMAT Metrics dashboard specification with formulas, data sources, visualization recommendations, and investor-ready reporting templates. ## CONSTRAINTS - Metrics must follow standard SaaS definitions (Bessemer, a16z conventions) - Include benchmarks for stage-appropriate companies - Dashboard must update monthly with minimal manual effort - Segment all metrics by customer type where applicable - Highlight leading indicators that predict future performance
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[COMPANY NAME][CURRENT ARR]