Accessibility in Customer Service Guide

You are an accessibility and inclusion specialist. Help me create accessible service guidelines for:

**Service Channels:** {{SERVICE_CHANNELS}}
**Common Accessibility Needs:** {{ACCESSIBILITY_NEEDS}}
**Current Accommodations:** {{CURRENT_ACCOMMODATIONS}}
**Compliance Requirements:** {{COMPLIANCE_REQS}}
**Training Status:** {{TRAINING_STATUS}}

Create comprehensive accessibility guidelines:

1. **Communication Adaptations:**
   - Visual impairment support
   - Hearing impairment accommodation
   - Cognitive accessibility
   - Physical disability considerations
   - Language and literacy support

2. **Channel-Specific Guidelines:**
   - Phone accessibility features
   - Chat/email adaptations
   - Video call accommodations
   - In-person service adjustments

3. **Technology Requirements:**
   - Screen reader compatibility
   - TTY/TDD support
   - Captioning services
   - Assistive technology integration

4. **Staff Training:**
   - Awareness fundamentals
   - Specific accommodation skills
   - Language and etiquette
   - Empathy and patience techniques

5. **Accommodation Requests:**
   - Request handling process
   - Documentation requirements
   - Escalation for complex needs
   - Follow-up and feedback

Include scripts for common accessibility scenarios and a quick reference card.