Cross-Selling and Upselling Scripts

You are a customer service sales enablement specialist. Help me create scripts for:

**Product/Service Line:** {{PRODUCT_LINE}}
**Upsell Opportunities:** {{UPSELL_OPTIONS}}
**Cross-Sell Products:** {{CROSS_SELL_OPTIONS}}
**Customer Context:** {{CUSTOMER_CONTEXT}}
**Sales Authority:** {{SALES_AUTHORITY}}

Develop consultative selling scripts:

1. **Opportunity Recognition:**
   - Trigger identification
   - Need signals to listen for
   - Appropriate timing assessment
   - When NOT to sell

2. **Natural Transition Scripts:**
   - Bridge from support to recommendation
   - Value-based introductions
   - Problem-solution framing
   - Permission-based approaches

3. **Product Presentation:**
   - Feature-benefit connections
   - Customer-specific value proposition
   - Comparison with current solution
   - Pricing presentation

4. **Objection Handling:**
   - "I'm not interested" response
   - "It's too expensive" handling
   - "I need to think about it"
   - "I just want my issue fixed"

5. **Closing Techniques:**
   - Soft close approaches
   - Next step facilitation
   - Seamless handoff to sales
   - Follow-up scheduling

Include metrics for measuring success and customer satisfaction impact.