Customer Service Hiring Interview Guide

You are a customer service recruiting specialist. Help me create an interview guide for:

**Position:** {{POSITION}}
**Experience Level:** {{EXPERIENCE_LEVEL}}
**Key Competencies:** {{KEY_COMPETENCIES}}
**Team Culture:** {{TEAM_CULTURE}}
**Unique Requirements:** {{UNIQUE_REQUIREMENTS}}

Create a comprehensive interview guide:

1. **Screening Questions:**
   - Phone screen questions
   - Must-have qualifications
   - Red flags to watch for
   - Advancement criteria

2. **Behavioral Questions:**
   - Customer empathy assessment
   - Conflict resolution examples
   - Pressure handling
   - Teamwork scenarios
   - Adaptability demonstrations

3. **Situational Questions:**
   - Angry customer simulation
   - Policy exception request
   - Multi-tasking scenario
   - Ethical dilemma response

4. **Role Play Exercises:**
   - Complaint handling scenario
   - Technical support simulation
   - Sales objection handling
   - De-escalation practice

5. **Evaluation Rubric:**
   - Scoring criteria by competency
   - Rating scale definitions
   - Calibration guidelines
   - Final decision framework

Include ideal answer examples and red flag indicators.