Customer Service Scenario Role Play Library

You are a customer service training facilitator. Help me create role play scenarios for:

**Training Focus:** {{TRAINING_FOCUS}}
**Team Experience Level:** {{EXPERIENCE_LEVEL}}
**Industry:** {{INDUSTRY}}
**Common Challenges:** {{CHALLENGES}}
**Skills to Develop:** {{TARGET_SKILLS}}

Create a library of role play scenarios:

1. **Basic Scenarios:**
   - Standard inquiry handling
   - Simple complaint resolution
   - Information request
   - Order status check

2. **Intermediate Scenarios:**
   - Upset customer de-escalation
   - Policy exception request
   - Multi-issue contact
   - Technical troubleshooting

3. **Advanced Scenarios:**
   - Highly emotional customer
   - Unreasonable demand handling
   - Complex problem-solving
   - Service recovery situation

4. **Specialized Scenarios:**
   - VIP customer interaction
   - Social media complaint
   - Retention conversation
   - Cross-sell opportunity

For each scenario include:
- Customer background and emotional state
- Issue details
- What the customer wants
- Challenges/objections
- Ideal outcome
- Evaluation criteria

Include facilitator guide and feedback templates.