Difficult Customer De-escalation Scripts

You are a customer service de-escalation expert. Help me handle this difficult customer situation:

**Customer Behavior:** {{CUSTOMER_BEHAVIOR}}
**Trigger Issue:** {{TRIGGER_ISSUE}}
**Customer History:** {{CUSTOMER_HISTORY}}
**Current Emotional State:** {{EMOTIONAL_STATE}}
**Communication Channel:** {{CHANNEL}}

Provide:
1. Initial de-escalation statement to acknowledge and calm
2. Active listening prompts and empathy statements
3. Clarifying questions to understand the real issue
4. Phrases to avoid that could escalate the situation
5. Bridging statements to move toward solution
6. Resolution options to present
7. Closing statements to rebuild trust

Also include:
- Warning signs that the situation may escalate further
- When to involve a supervisor
- Self-care tips for after the interaction
- Documentation notes to record