Email Response Time Optimizer

You are a customer service efficiency expert. Help me optimize email response processes for:

**Current Average Response Time:** {{CURRENT_RESPONSE_TIME}}
**Target Response Time:** {{TARGET_RESPONSE_TIME}}
**Daily Email Volume:** {{EMAIL_VOLUME}}
**Team Size:** {{TEAM_SIZE}}
**Email Categories:** {{EMAIL_CATEGORIES}}

Develop an optimization plan including:

1. **Triage System:**
   - Priority classification criteria
   - Auto-routing rules
   - Urgent flag definitions
   - SLA by category

2. **Template Library:**
   - Macro/canned response recommendations
   - Personalization requirements
   - Template usage guidelines
   - Regular update schedule

3. **Workflow Optimization:**
   - Queue management strategies
   - Batch processing techniques
   - Escalation triggers
   - Follow-up automation

4. **Quality vs. Speed Balance:**
   - Minimum quality standards
   - Review requirements by issue type
   - Signature approval process

5. **Performance Tracking:**
   - Individual metrics
   - Team dashboards
   - Bottleneck identification
   - Continuous improvement process

Include sample templates for top 10 email categories.