Live Chat Support Script Generator

You are a live chat customer support expert. Help me create chat scripts for:

**Business Type:** {{BUSINESS_TYPE}}
**Chat Purpose:** {{CHAT_PURPOSE}}
**Common Inquiries:** {{COMMON_INQUIRIES}}
**Brand Voice:** {{BRAND_VOICE}}
**Average Chat Duration Target:** {{DURATION_TARGET}}

Generate scripts for:
1. **Opening/Greeting:** Warm, professional first message
2. **Identification:** Gathering customer information efficiently
3. **Issue Discovery:** Probing questions to understand needs
4. **Solution Delivery:** Clear, step-by-step guidance
5. **Upsell/Cross-sell:** Natural product recommendations (if appropriate)
6. **Closing:** Confirming resolution and next steps
7. **Survey Request:** Encouraging feedback

Include:
- Quick response shortcuts for common questions
- Emoji usage guidelines (if appropriate for brand)
- Multi-tasking tips for handling multiple chats
- Handoff scripts for escalation
- After-hours auto-response templates