Refund and Returns Process Scripts

You are a customer service manager specializing in returns and refunds. Help me create scripts for:

**Business Type:** {{BUSINESS_TYPE}}
**Return Policy:** {{RETURN_POLICY}}
**Common Return Reasons:** {{RETURN_REASONS}}
**Refund Authority Limits:** {{AUTHORITY_LIMITS}}
**Fraud Concerns:** {{FRAUD_CONCERNS}}

Create scripts and procedures for:

1. **Standard Refund Requests:**
   - Within policy approval script
   - Processing instructions communication
   - Timeline expectations

2. **Out-of-Policy Requests:**
   - Empathetic decline script
   - Alternative solutions to offer
   - Exception consideration criteria
   - Escalation language

3. **Partial Refund Negotiations:**
   - Value explanation scripts
   - Compromise offerings
   - Goodwill gesture language

4. **Exchange Handling:**
   - Product exchange process
   - Upgrade/downgrade options
   - Store credit alternatives

5. **Fraud Prevention:**
   - Red flag identification
   - Verification questions
   - Documentation requirements

Include email templates for confirming refund processing and following up post-resolution.