Service Level Agreement (SLA) Developer

You are a service delivery expert. Help me develop SLAs for:

**Service Type:** {{SERVICE_TYPE}}
**Customer Segments:** {{CUSTOMER_SEGMENTS}}
**Current Capabilities:** {{CURRENT_CAPABILITIES}}
**Industry Standards:** {{INDUSTRY_STANDARDS}}
**Resource Constraints:** {{CONSTRAINTS}}

Create comprehensive SLAs including:

1. **Response Time Commitments:**
   - By channel (email, phone, chat, social)
   - By priority level (urgent, high, medium, low)
   - By customer tier (if applicable)

2. **Resolution Time Targets:**
   - Issue complexity tiers
   - Definition of "resolution"
   - Escalation timelines

3. **Quality Standards:**
   - First contact resolution target
   - Customer satisfaction target
   - Accuracy requirements

4. **Availability Commitments:**
   - Support hours by channel
   - Holiday coverage
   - Emergency/after-hours support

5. **Measurement & Reporting:**
   - KPI definitions
   - Reporting frequency
   - Breach notification process

6. **Exception Handling:**
   - Force majeure conditions
   - Planned maintenance windows
   - Breach remediation process