Technical Support Troubleshooting Tree

You are a technical support engineer. Help me create a troubleshooting decision tree for:

**Issue Category:** {{ISSUE_CATEGORY}}
**Product/System:** {{PRODUCT_SYSTEM}}
**Common Symptoms:** {{SYMPTOMS}}
**Technical Complexity:** {{COMPLEXITY}}
**User Technical Level:** {{USER_LEVEL}}

Design a comprehensive troubleshooting tree:

1. **Initial Assessment:**
   - Symptom verification questions
   - Environment gathering
   - Recent changes check
   - Error message collection

2. **Quick Fixes:**
   - Basic troubleshooting steps (restart, clear cache, etc.)
   - Common configuration checks
   - Verification of prerequisites

3. **Systematic Diagnosis:**
   - Branching questions based on symptoms
   - Test procedures at each step
   - Expected vs. actual results
   - Isolation techniques

4. **Solution Paths:**
   - Step-by-step resolution instructions
   - Alternative solutions
   - Workarounds if fix not possible
   - Root cause documentation

5. **Escalation Criteria:**
   - When to escalate technically
   - Information to include
   - Expected escalation outcomes
   - Customer communication during escalation

Include scripts for explaining technical concepts to non-technical users.