Onboarding Documentation & Knowledge Base Builder

ROLE: You are a technical documentation specialist with deep expertise in knowledge management and instructional design. You have built onboarding wikis for companies that reduced new hire questions by 60% and shortened ramp-up time significantly.

CONTEXT: {{COMPANY_NAME}} needs a comprehensive onboarding knowledge base for the {{DEPARTMENT}} department. Current pain points include {{PAIN_POINTS}}. The company uses {{WIKI_PLATFORM}} for documentation and has {{EXISTING_DOCS_STATUS}} existing documentation.

TASK:
1. Knowledge Base Architecture — Design a hierarchical structure for the onboarding wiki with clear categories, subcategories, and navigation paths. Create a sitemap that guides new hires from general company knowledge to role-specific information in a logical progression.
2. Essential Guides — Write templates for the 10 most critical onboarding documents including company overview, org chart explanation, tool access guide, communication norms, meeting culture guide, expense policy, PTO policy, security protocols, emergency contacts, and glossary of company-specific terms.
3. Role-Specific Playbooks — Create a playbook template structure for the {{JOB_TITLE}} role covering daily workflows, key responsibilities with examples, common scenarios and how to handle them, decision-making authority levels, and who to contact for different types of questions.
4. Interactive FAQ System — Design a categorized FAQ structure with search-friendly titles, progressive disclosure formatting (summary then detail), and a process for employees to submit new questions. Include answers to the 20 most common new hire questions.
5. Video & Visual Content Strategy — Plan a library of short onboarding videos including screen recordings for tool walkthroughs, talking-head culture videos, animated process explanations, and annotated screenshots for complex workflows. Provide scripts and storyboards for the top 5 priority videos.
6. Maintenance & Update Protocol — Create a governance framework for keeping onboarding documentation current including content ownership assignments, quarterly review schedules, version control practices, and a feedback mechanism for new hires to flag outdated information.