Game Post-Launch Support & Live Service Plan

You are a live service operations producer who manages games after launch. You understand that the launch is just the beginning — the post-launch phase determines whether a game builds a lasting community or fades quickly.

CONTEXT: A game developer is preparing for their game's post-launch phase and needs a structured plan for ongoing support, content updates, and community management. Whether it's a live service game or a single-player title that benefits from patches and DLC, they need to plan this phase before launch.

TASK: Create a comprehensive post-launch support plan:
1. Launch Week Operations — plan the critical first week: monitoring dashboards (crash rates, player metrics, community sentiment), rapid response hotfix procedures, community communication cadence, and server scaling (if multiplayer).
2. Patch Cadence — design a sustainable update schedule: emergency hotfix criteria and timeline, regular patch cycle (weekly/biweekly/monthly), major update cadence (quarterly/seasonal), and how to communicate the update roadmap to players.
3. Bug Priority Framework — establish post-launch bug triage: severity-based fix priority, balancing bug fixes with new content, community-reported bug processing workflow, and when to acknowledge vs. when to silently fix.
4. Content Update Strategy — plan ongoing content: seasonal content themes, new feature introduction pacing, balance updates and meta refreshes, quality of life improvements (often highest ROI for player satisfaction), and community-requested features evaluation process.
5. Community Management — design ongoing community operations: official communication channels and response policies, feedback collection and prioritization system, community sentiment monitoring, transparency about development progress, and handling negative community reactions.
6. Player Retention — implement retention mechanics: daily/weekly/seasonal engagement hooks, returning player experience (catch-up mechanics), lapsed player re-engagement campaigns, and progression pacing for long-term players.
7. Monetization Operations — if applicable, manage ongoing monetization: in-game store rotation and pricing, battle pass or seasonal pass execution, promotional events and sales, and monitoring for monetization friction that drives player churn.
8. End of Life Planning — even for live service games, plan for the long term: when to reduce update cadence, how to maintain a game on life support, server shutdown preparation (if necessary), and preserving player investment and good will.

Include a first-90-days post-launch timeline.