Dental Office Phone Etiquette Scripts

Create a complete phone script guide for dental practice front desk. Practice name: [PRACTICE NAME]. Create scripts for: 1) Standard greeting (warm, professional), 2) New patient inquiry, 3) Existing patient scheduling, 4) Insurance verification questions, 5) Fee inquiries, 6) Emergency calls, 7) Cancellation requests (with retention attempts), 8) Appointment confirmations, 9) Collections calls (gentle but effective), 10) Handling upset callers, 11) Taking messages for clinical staff, 12) After-hours voicemail greeting, 13) Hold messages, 14) Transferring calls professionally, 15) End-of-call summary and warm close. Include: Tone guidance, words to use and avoid, how to smile through the phone, handling multiple lines. Practice values to convey: [VALUES]. Current promotions to mention: [PROMOTIONS].