Cafe Review Response Templates

Create review response templates for my cafe:

Brand Voice:
- Tone: [DESCRIPTION]
- Owner Name (for signing): [NAME]
- Shop Personality: [DESCRIPTION]

Platforms Active On:
[GOOGLE/YELP/TRIPADVISOR/FACEBOOK/ALL]

Create templates for:

1. POSITIVE REVIEWS:
- 5-star with specific praise
- 5-star generic/brief
- 4-star positive with minor feedback
- Regular customer recognition
- First-time visitor appreciation

2. CONSTRUCTIVE FEEDBACK:
- 3-star mixed review
- Service complaint (valid)
- Wait time complaint
- Product quality concern
- Price perception issue

3. NEGATIVE REVIEWS:
- 1-2 star with specific issues
- Angry/emotional review
- Unfair or inaccurate review
- Competitor/fake suspected

4. EACH TEMPLATE INCLUDES:
- Opening acknowledgment
- Empathy/gratitude statement
- Specific response to their point
- Action taken or invitation
- Warm closing
- Signature

5. RESPONSE GUIDELINES:
- Timing expectations
- When to take offline
- When owner should respond personally
- Legal considerations
- Documentation practices