Community Moderation Playbook

Create a community moderation playbook for my [community platform]. Community size: [number]. Current moderators: [number]. Common issues we face: [list problems]. Community values: [list values]. Platform tools available: [moderation features].

Develop:

1. Moderation Team Structure
- Roles and responsibilities
- Authority levels
- Escalation pathways
- Coverage schedule
- Communication channels

2. Violation Categories and Responses
- Minor violations (warning)
- Moderate violations (temp action)
- Severe violations (immediate action)
- Zero-tolerance items
- Gray area guidelines

3. Response Templates
- First warning message
- Second warning message
- Temporary suspension notice
- Permanent ban notice
- Appeal response templates
- De-escalation scripts

4. Proactive Moderation
- Daily review checklist
- Engagement monitoring
- Conversation seeding
- Positive reinforcement
- Culture cultivation activities

5. Documentation Requirements
- Incident logging format
- Evidence collection
- Decision documentation
- Pattern tracking
- Reporting to leadership

6. Moderator Wellness
- Burnout prevention
- Support resources
- Rotation and breaks
- Difficult situation debriefs