Customer Complaint Resolution Scripts

Create complaint resolution scripts:

Venue Name: [VENUE_NAME]
Common Issues: [ISSUES]
Compensation Authority: [AUTHORITY]
Escalation Path: [ESCALATION]

Scripts for:

1. Technical malfunction during game
   - Immediate response
   - Game continuation options
   - Compensation offers
   - Follow-up process

2. Booking/scheduling issues
   - Overbooking situation
   - Wrong room assigned
   - Late arrival handling
   - No-show charges disputed

3. Experience disappointment
   - Room didn't meet expectations
   - Too easy/too hard complaints
   - Group dynamic issues
   - Game master concerns

4. Facility complaints
   - Cleanliness issues
   - Temperature/comfort
   - Accessibility problems
   - Safety concerns

5. Pricing/billing disputes
   - Unexpected charges
   - Promotion not applied
   - Refund requests

For each script include:
- Empathy statements
- Information gathering
- Solution options
- Recovery offers
- Documentation requirements
- Prevention notes