Coffee Shop Customer Service Scripts

Create customer service scripts for my coffee shop:

Shop Context:
- Service Style: [FAST CASUAL/FULL SERVICE/SPECIALTY]
- Brand Voice: [DESCRIPTION]
- Common Customer Types: [REGULARS/COMMUTERS/REMOTE WORKERS/TOURISTS]

Scenarios to Address:
[SELECT MULTIPLE: GREETING/ORDER TAKING/UPSELLING/COMPLAINTS/WAIT TIMES/DRINK REMAKES/DIETARY QUESTIONS/COFFEE RECOMMENDATIONS/CLOSING INTERACTIONS/DIFFICULT CUSTOMERS]

For each scenario, provide:

1. IDEAL SCRIPT:
- Opening line options
- Key phrases to use
- Closing language
- Body language notes

2. VARIATIONS:
- Busy period version (efficient)
- Slow period version (conversational)
- Regular customer version (personalized)

3. DO'S AND DON'TS:
- Phrases that work well
- Language to avoid
- Tone guidance
- Cultural sensitivity notes

4. ESCALATION PATHS:
- When to involve manager
- How to transition conversation
- De-escalation techniques

5. RECOVERY SCRIPTS:
- Mistake acknowledgment
- Solution offering
- Follow-up gestures
- Turning negatives into loyalty