Eye Emergency Triage Protocol

Create an eye emergency triage protocol and patient communication guide for [practice type: optometry office/ophthalmology clinic/urgent care with eye services]. Develop: phone triage script for staff to assess urgency, categorization system (emergent/urgent/routine with timeframes), specific protocols for common presentations including [chemical exposure/foreign body/sudden vision loss/flashes and floaters/red eye/eye pain/trauma/post-surgical concerns], questions to ask for each presentation type, first aid instructions to give over the phone, when to send to ER vs. see in office vs. schedule routine, documentation requirements, after-hours call handling, and patient education about what constitutes an eye emergency. Include staff training materials and quick reference cards for the triage desk.