Create a structured incident response playbook covering detection, triage, communication, resolution, and post-incident review processes with role definitions, escalation paths, and runbook templates.
## CONTEXT PagerDuty's State of Digital Operations 2024 report reveals that the average cost of IT downtime is now over 9,000 dollars per minute for large enterprises, with customer-facing incidents causing lasting trust erosion beyond immediate revenue loss. Organizations with formalized incident response processes…
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