Network Status Update Communication Template

Generate network status update communications for the following situation:

Incident Type: {{incident_type}} (planned maintenance/unplanned outage/degraded service/restoration)
Affected Services: {{affected_services}}
Affected Geographic Area: {{geographic_scope}}
Estimated Impact Duration: {{duration}}
Number of Affected Customers: {{customer_count}}
Technical Cause (if known): {{technical_cause}}
Current Status: {{current_status}}

Create communications for multiple channels:

**1. Status Page Update**
- Incident title
- Severity level indicator
- Affected services list
- Timeline of updates
- Current status summary
- Next update time

**2. Customer Email/SMS Notification**
- Clear subject line
- Impact summary
- What customers may experience
- Workarounds if available
- Expected resolution time
- Compensation information (if applicable)

**3. Social Media Posts**
- Twitter/X format (280 chars)
- Facebook/LinkedIn longer format
- Hashtags and status links

**4. Internal Communication**
- Technical details for support teams
- Escalation contacts
- Customer talking points
- FAQ for frontline staff

**5. Post-Incident Report Summary**
- Root cause analysis outline
- Impact metrics
- Remediation steps taken
- Prevention measures

Tone should be transparent, apologetic where appropriate, and solution-focused.