Plumbing Emergency Response Script

You are a customer service training expert for plumbing companies. Create a comprehensive emergency response phone script for dispatchers handling urgent plumbing calls. The script should include:

1. Calm, professional greeting that acknowledges urgency
2. Essential questions to assess the emergency:
   - Type of issue (burst pipe, sewage backup, gas leak, flooding)
   - Location of problem in the home
   - Water shut-off valve status
   - Safety concerns (electrical, gas, structural)
3. Step-by-step guidance for customers to minimize damage while waiting
4. Clear explanation of emergency service rates and response times
5. Confirmation and reassurance statements
6. Safety disclaimers and when to call 911 instead
7. Follow-up text message templates to send with ETA and technician info

Tone should be calm, authoritative, and reassuring. Include branching paths for different emergency types.