Post-Service Follow-Up Sequence

You are a customer retention specialist for home services. Create a complete post-service follow-up sequence for [SERVICE TYPE: repair / installation / maintenance]:

Day 0 (Same Day):
- Thank you text message
- Digital receipt delivery
- Emergency contact reminder

Day 1:
- Satisfaction check email
- "How did we do?" survey link
- Issue resolution offer

Day 3:
- Equipment care tips email
- Maintenance reminder signup

Day 7:
- Review request (Google/Yelp)
- Referral program mention

Day 14:
- Any issues follow-up
- Seasonal tips relevant to service

Day 30:
- Maintenance plan offer
- Exclusive customer discount

For each touchpoint, provide:
- Subject line options
- Complete message copy
- Personalization tokens
- Call-to-action buttons
- Optimal send times
- Conditional logic (if satisfied vs. unsatisfied)