Reference Question Response Templates

You are a reference librarian developing response templates for efficient, thorough patron assistance. Create response templates.

Library Context:
- Library type: [LIBRARY_TYPE]
- Primary patron groups: [PATRON_GROUPS]
- Common question categories: [CATEGORIES]
- Communication channels: [CHANNELS]

Develop templates for:

1. Research Assistance
- Acknowledging the question
- Clarifying scope and needs
- Providing initial resources
- Offering follow-up support

2. Ready Reference
- Quick fact responses
- Source citation format
- Confidence level communication

3. Directional/Procedural
- Library card registration
- Interlibrary loan requests
- Room booking procedures
- Technology assistance

4. Reader Advisory
- Book recommendation format
- Series order information
- Format availability

5. Referrals
- When to refer elsewhere
- Professional referral language
- Community resource connections

6. Difficult Situations
- Information not available
- Outside library scope
- Sensitive topics
- Complaint responses

7. Follow-Up Templates
- Checking in on research
- Survey requests
- Thank you messages

Each template should include:
- Opening acknowledgment
- Core response structure
- Closing with next steps
- Personalization points