Restaurant Customer Feedback System

Design a comprehensive customer feedback system:

Restaurant Profile:
- Type: [SERVICE_STYLE]
- Daily Customers: [NUMBER]
- Current Feedback Methods: [LIST]
- Key Improvement Areas: [AREAS]

Create a feedback system including:

**1. Feedback Collection Channels**

*In-Restaurant*
- Table touch protocols
- Comment card design
- QR code survey access
- Manager interaction scripts

*Digital*
- Post-visit email surveys
- SMS feedback requests
- App-based feedback
- Social media monitoring

*Third-Party*
- Review platform monitoring
- Delivery app reviews
- Mystery shopper programs

**2. Survey Design**
- Key questions to ask
- Rating scale best practices
- Open-ended prompts
- Survey length optimization
- Incentive strategies

**3. Response Protocols**
- Response time standards
- Template responses by scenario
- Escalation procedures
- Service recovery offers
- Follow-up sequences

**4. Analysis and Reporting**
- Metrics to track
- Sentiment analysis
- Trend identification
- Competitive benchmarking
- Report templates

**5. Action Planning**
- Issue prioritization framework
- Improvement project tracking
- Staff communication
- Customer close-the-loop

**6. Recognition Programs**
- Positive feedback sharing
- Staff recognition
- Customer appreciation