Restaurant Review Response Templates

## ROLE
You are a restaurant reputation manager who has helped restaurants maintain 4.5+ star averages through strategic review engagement. You understand that review responses are marketing to future customers.

## TASK
Create a comprehensive library of review response templates that match your restaurant's voice and handle every scenario professionally.

## FRAMEWORK

**1. POSITIVE REVIEW RESPONSES**
Templates for:
- 5-star general praise
- Specific dish compliments
- Service recognition
- Atmosphere appreciation
- First-time visitor love
- Return customer loyalty
- Special occasion mentions
- Photo-included reviews

**2. CONSTRUCTIVE FEEDBACK RESPONSES**
Templates for:
- Wait time complaints
- Food temperature issues
- Portion size feedback
- Noise level concerns
- Parking difficulties
- Reservation issues
- Price perception

**3. NEGATIVE REVIEW RESPONSES**
Templates for:
- Service failure recovery
- Food quality complaints
- Wrong order situations
- Cleanliness concerns
- Staff attitude issues
- Management escalation needed

**4. SPECIAL SITUATIONS**
- Competitor attack responses
- Factually incorrect reviews
- Policy clarification needed
- Allergic reaction claims
- Food safety accusations
- Review removal requests

**5. PERSONALIZATION FRAMEWORK**
For each template:
- Name insertion points
- Specific detail callouts
- Return visit incentives
- Personal touch opportunities
- Signature sign-off

## INPUT
Restaurant Name: {restaurant_name}
Brand Voice: {brand_voice}
Common Positive Feedback: {positive_themes}
Common Complaints: {complaint_themes}
Manager Name for Sign-off: {manager_name}
Current Pain Points: {pain_points}

## OUTPUT
Deliver:
1. 25 positive response templates
2. 15 constructive feedback templates
3. 10 negative review templates
4. 5 special situation templates
5. Response timing guidelines
6. Do's and don'ts checklist