Restaurant Review Response Templates

Generate appropriate responses to restaurant reviews:

Restaurant Name: [RESTAURANT_NAME]
Your Role: [OWNER/MANAGER/GM]

Review Details:
- Platform: [YELP/GOOGLE/TRIPADVISOR/OTHER]
- Rating: [STARS]
- Review Content: [PASTE_REVIEW]
- Key Complaints/Compliments: [SUMMARY]

Generate a response that:

**For Positive Reviews (4-5 stars):**
- Express genuine gratitude
- Reference specific details they mentioned
- Reinforce positive experiences
- Invite them back with a personal touch
- Keep it concise but warm

**For Neutral Reviews (3 stars):**
- Thank them for honest feedback
- Acknowledge both positive and negative points
- Address concerns specifically
- Explain improvements being made
- Offer to discuss further offline

**For Negative Reviews (1-2 stars):**
- Apologize sincerely without being defensive
- Take ownership where appropriate
- Explain context only if truly relevant
- Offer specific resolution
- Provide direct contact for follow-up
- Never argue publicly

Tone should be: Professional, empathetic, solution-oriented, and authentic to your brand voice.

Provide 2-3 response options varying in length and approach.