Design comprehensive surveys to gather actionable customer feedback
Design a post-move customer satisfaction survey for [company name]. Include sections measuring: overall satisfaction (1-10 scale), booking process experience, communication quality, crew professionalism, punctuality, careful handling of belongings, pricing transparency, problem resolution (if applicable), likelihood to recommend (NPS question), likelihood to use again, and open-ended improvement suggestions. Add demographic questions for segmentation: move type, distance, home size, how they found us. Include: introduction text, estimated completion time, incentive offer for completion (if any: [describe]), thank you message, and follow-up action triggers based on scores. Distribution method: [email/SMS/QR code].
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